Restaurant Operations Manager
15 hours ago
Job Title: Restaurant Operations Manager
Job Summary:
We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Anglian Country Inns Ltd. As a Restaurant Operations Manager, you will be responsible for leading our restaurant team to deliver exceptional service and culinary experiences to our guests.
Key Responsibilities:
- Take full accountability for the restaurant's operations, including managing staff, inventory, and customer service.
- Work closely with the Head Chef to drive innovation and excellence in the restaurant's service and experience.
- Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
- Lead by example, demonstrating a passion for hospitality and a commitment to delivering exceptional service.
- Manage guest complaints and feedback, escalating issues as necessary.
- Ensure operational standards are met, including health and safety, rotas, and targets.
- Communicate effectively with the kitchen, management, staff, and guests.
What We Offer:
- Generous discounts on food and drink across all Anglian Country Inns sites.
- Regular trips to suppliers locally and internationally.
- Great share of tips and tronc.
- Staff accommodation available.
- Staff meals on shift.
- Rising Stars program for career progression within the company.
- Cycle to work scheme.
- Live your life, charity day off each year.
- Wine at cost.
About Us:
Anglian Country Inns Ltd is a family-run business with over 27 years of experience in the hospitality industry. We have nine award-winning establishments across East Anglia, a coffee shop, and a brewery.
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