Restaurant Operations Manager

15 hours ago


Hitchin, Hertfordshire, United Kingdom Anglian Country Inns Ltd Full time

Job Title: Restaurant Operations Manager

Job Summary:

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Anglian Country Inns Ltd. As a Restaurant Operations Manager, you will be responsible for leading our restaurant team to deliver exceptional service and culinary experiences to our guests.

Key Responsibilities:

  • Take full accountability for the restaurant's operations, including managing staff, inventory, and customer service.
  • Work closely with the Head Chef to drive innovation and excellence in the restaurant's service and experience.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Lead by example, demonstrating a passion for hospitality and a commitment to delivering exceptional service.
  • Manage guest complaints and feedback, escalating issues as necessary.
  • Ensure operational standards are met, including health and safety, rotas, and targets.
  • Communicate effectively with the kitchen, management, staff, and guests.

What We Offer:

  • Generous discounts on food and drink across all Anglian Country Inns sites.
  • Regular trips to suppliers locally and internationally.
  • Great share of tips and tronc.
  • Staff accommodation available.
  • Staff meals on shift.
  • Rising Stars program for career progression within the company.
  • Cycle to work scheme.
  • Live your life, charity day off each year.
  • Wine at cost.

About Us:

Anglian Country Inns Ltd is a family-run business with over 27 years of experience in the hospitality industry. We have nine award-winning establishments across East Anglia, a coffee shop, and a brewery.


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