Assistant Boutique Manager

4 weeks ago


Beckenham, Greater London, United Kingdom The Estée Lauder Companies Inc. Full time
Join Our Prestige Beauty Team

We are seeking a highly motivated and experienced Assistant Boutique Manager to join our team at Jo Malone London. As a key member of our retail team, you will play a vital role in driving sales, delivering exceptional customer service, and contributing to the overall success of our boutique.

About the Role

This is an exciting opportunity for a retail professional with a passion for beauty and a flair for coaching others to reach their full potential. As an Assistant Boutique Manager, you will be responsible for:

  • Supporting the Boutique Manager in leading, coaching, and developing our team of Sales Advisors to achieve sales, customer service, and operational targets.
  • Providing inspirational, authentic, and personalized customer service to our clients.
  • Creating and executing in-store events to drive sales and engagement.
  • Coaching and mentoring others to achieve their full potential and succeed in their roles.
  • Driving sales and customer service targets through effective inventory management, cash reconciliation, and other retail operations.
What We Offer

We offer a competitive industry salary, commission scheme eligibility, annual leave and family leave, product discount/staff product concession monthly credit spend allowance, mental health wellbeing initiatives, benefits platform with exclusive discounts and offers, work life connections – employee assistance programme, and extensive training and development opportunities.

Requirements

To be successful in this role, you will need:

  • Proven retail experience at supervisor or above level, preferably within beauty.
  • The ability to provide inspirational, authentic, and personalized customer service.
  • Experience of creating and executing in-store events.
  • Experience of coaching/mentoring others to achieve their full potential and to succeed.
  • A drive to achieve sales and customer service targets.
  • Retail operations experience including inventory management and cash reconciliation.
  • Flexible availability across days/hours.
  • Proficient in Microsoft Office.
  • Proof of right to live and work in the country.
About Us

The Estée Lauder Companies Inc. is a people-first company, respecting and caring for our employees, communities, and consumers. We are a leader in prestige beauty, with a collective vision to be the most inclusive and diverse beauty company in the world.



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