Senior Applications Support Specialist
4 weeks ago
Job Summary
We are seeking a highly skilled Technical Support Officer to join our Customer Support Operations team at NEC Software Solutions. As a key member of our team, you will be responsible for providing technical assistance and application support to our Housing solution customers.
Key Responsibilities
- Provide technical assistance and application support to customers, demonstrating in-depth knowledge of application environments.
- Develop and implement technical support procedures and documentation.
- Proactively deliver support services and identify revenue generation opportunities.
Requirements
- Knowledge of Housing Management Software is essential.
- Proven experience supporting Web Applications.
- Proficiency in SQL scripting and Housing database administration.
- Experience of delivering support to users.
Desirable Skills
- Experience with NEC Housing software and related applications.
- Understanding of software development principles in an ISO 9001 environment.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
Equal Opportunities Employer
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.
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