Housing Officer

4 weeks ago


London, Greater London, United Kingdom TRI Consulting Ltd Full time

A Housing Association is currently seeking a Housing Officer to join their team on a temporary basis for approximately three months.

Key Responsibilities:

  1. Provide exceptional housing management services to residents, ensuring a high level of satisfaction and trust.
  2. Develop and maintain effective relationships with residents, addressing their concerns and needs in a timely and professional manner.
  3. Work collaboratively with the customer service centre and asset management team to achieve shared goals and objectives.
  4. Identify and address potential issues before they escalate, ensuring the smooth operation of tenancies.
  5. Ensure compliance with safeguarding procedures and statutory requirements, maintaining a safe and secure environment for residents.
  6. Manage void properties efficiently, ensuring they are ready for re-letting in a timely manner.
  7. Authorise work orders within budget, ensuring effective resource allocation and cost management.
  8. Collaborate with asset management colleagues to resolve complex repairs, ensuring minimal disruption to residents.
  9. Process rent and service charge collections, ensuring accurate accounting and transparent service charges.
  10. Set service charges in consultation with the central service team, ensuring fairness and transparency for residents.
  11. Meet with residents to understand their needs and preferences, identifying opportunities for improvement and growth.

This role is 100% office-based, with no requirement for on-site work.

The salary for this position is £25.47 umbrella and £19.38 PAYE.

Essential Requirements:

  1. Recent experience as a Housing Officer or similar role in housing.
  2. Excellent communication and interpersonal skills.
  3. Immediate availability or short notice.

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