Apprentice Controls Specialist

2 months ago


Market Harborough, Leicestershire, United Kingdom CV Library Full time
Job Title: Apprentice Controls Engineer

We are seeking a skilled Apprentice Controls Engineer to join our team. As a key member of our remote support department, you will play a vital role in providing technical assistance to our customers.

Main Responsibilities:
  • Offer professional telephone support to customers, resolving operational and systematic issues effectively.
  • Provide training and support to LTS and Customer on-site teams, ensuring they have the necessary skills to manage and maintain control systems.
  • Review and identify common issues raised that could be resolved remotely or through additional site training, improving overall system efficiency.
  • Maintain and manage the ticket system and department documentation, ensuring accurate and up-to-date information.
  • Be the technical expert for any Controls related issues on a range of sites across the UK, Europe, and the US, providing expert guidance and support.
  • Escalate problems within the wider business where required, continuing to manage the problem until resolved.
  • Provide effective communication to senior management and support colleagues, ensuring seamless collaboration and issue resolution.
  • PLC code testing and writing to support upgrades and enhancements, ensuring systems remain up-to-date and efficient.
  • On-Site support opportunities as required to support project works and training, providing hands-on expertise and guidance.
About You:
  • Materials handling / Automation experience, either as a controls engineer or an electrically biased maintenance or commissioning engineer.
  • Experience in Industrial Control Systems (Siemens Step 7 to TIA Portal), with a strong understanding of Drives and Networks within an automated system.
  • Ability to read Electrical drawings to fault find, with a keen eye for detail and problem-solving skills.
  • Experience dealing directly with customers / end users, with excellent communication skills and a customer-centric approach.
  • Experience with MS Office suite, and be comfortable with Word, Excel, and Outlook products, with a strong understanding of software applications.
  • Creative problem solver with strong planning and decision-making skills, able to work independently and as part of a team.


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