Leisure Operations Team Leader

6 days ago

Walsall, Walsall, United Kingdom Village Hotels - Walsall Full time
{"title": "Leisure Operations Team Leader", "description": "Unlock Your Potential

At Village Hotels, we're passionate about creating an exceptional experience for our members. As a Leisure Operations Team Leader, you'll play a vital role in delivering this experience.

Key Responsibilities:
  • Lead a team of leisure professionals to ensure seamless operations and exceptional member service.
  • Develop and implement strategies to drive member engagement and retention.
  • Collaborate with the Leisure Club Manager to achieve business objectives and improve member satisfaction.
  • Maintain high standards of customer service, ensuring a positive experience for all members.
  • Monitor and analyze operational performance, identifying areas for improvement and implementing changes as needed.
What We Offer:
  • Complimentary full leisure club membership for you and a family member or friend.
  • Employee Discount on overnight stays at Village Hotels.
  • 50% discount on Food and Drink purchased on or off shift at any Village Hotel.
  • Exciting training platform with gamified learning.
  • Discounts and cashback offers on many High Street Brands.
  • A range of Well-being and Healthcare benefits.
  • Financial wellbeing support via Salary Finance.
  • Employee Assistance Programme.
  • Flexible working hours.
  • A fun, supportive and inclusive work environment with loads of Development opportunities.
  • Regular team events with our BIG People days monthly.
  • Excellent Reward and Recognition Incentive schemes.
  • Monthly well-being programme for all employees to support your mental health.
  • Anniversary rewards for key milestones of service.
  • Holiday Purchase scheme.
  • Birthday day off.
  • Electric car salary sacrifice scheme.

We're looking for someone who is passionate about leisure and fitness, with good knowledge and experience of leisure operations. If you're a natural leader with a drive to deliver exceptional member experiences, we'd love to hear from you.

", "lang_code": "en"}

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