IT Support Specialist

3 days ago


Neath, Neath Port Talbot, United Kingdom Sadler Recruitment Ltd Full time
IT Support Technician

Join our client, a reputable consultancy providing IT, Cyber Security, and Telecoms support to clients across the UK, as an IT Support Technician. This exciting opportunity offers the chance to learn new technologies, develop mid to advanced-level 2nd line support skills, and progress to further levels in the future.

Key Responsibilities:
  • Provide advanced technical support to clients and internal teams, including troubleshooting and resolving complex technical issues.
  • Collaborate with first-line support technicians to guide and assist in resolving technical problems.
  • Maintain detailed documentation of support activities, including problem-resolution steps and outcomes.
Requirements:
  • Proven experience in an IT support / Service Desk related role, with a strong background in troubleshooting and resolving technical issues.
  • Competent technical knowledge of IT systems, including hardware, software, and network configurations.
  • Experience supporting Microsoft applications, including O365.
  • Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
  • Familiarity with IT service management (ITSM) tools and practices.
  • Relevant certifications, such as CompTIA A+, Microsoft Certified IT Professional, are a plus.
  • A customer-focused mindset with a commitment to providing high-quality support.

Our client is a Microsoft partner, known for their exemplary customer service and well-thought-of reputation. This opportunity offers a chance to work with a talented team of engineers and contribute to the company's success.



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