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Customer Support Specialist

2 months ago

London, Greater London, United Kingdom Prime Appointments Full time

A prominent organization is seeking a Customer Service Administrator to enhance their dedicated team. This is a full-time, permanent role with standard working hours from Monday to Friday, offering a competitive salary based on relevant experience and skills.

This company prioritizes outstanding customer interactions and is in search of enthusiastic individuals to contribute to their customer service department.

As a Customer Service Advisor, you will serve as the initial point of contact for valued clients. Your main duties will involve assisting customers with inquiries, resolving issues, and providing support through various communication channels. You will manage a range of customer concerns with professionalism, empathy, and efficiency, ensuring a positive experience with every engagement.

Key Responsibilities include but are not limited to:

  • Timely response to customer inquiries through phone and email.
  • Deliver accurate information and assistance regarding products or services.
  • Address customer issues and complaints with sensitivity and diplomacy, striving for first-contact resolution whenever feasible.
  • Accurately document all customer interactions and transactions in the CRM system.
  • Collaborate with colleagues and other departments to ensure prompt resolution of customer issues.
  • Identify potential areas for process enhancements and communicate feedback to the team.

Qualifications and Skills required for this Customer Service Administrator role:

  • Prior experience in call center and customer service environments.
  • Exceptional communication skills, both verbal and written.
  • Strong analytical and problem-solving skills with keen attention to detail.
  • Ability to maintain composure and professionalism in high-pressure situations.
  • Familiarity with CRM software and other customer service tools.
  • Adaptability to thrive in a dynamic work environment and adjust to shifting priorities.

Benefits of working with this organization include:

  • Opportunities for professional growth and career progression.
  • A welcoming and supportive workplace with a diverse team.
  • Comprehensive training and ongoing support.
  • Complimentary parking facilities.

If you believe you possess the necessary qualifications and would like to be considered for this Customer Service Administrator position, please submit your CV for consideration.