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HMRC Customer Service Representative

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom HM Revenue and Customs Full time
Job Summary

HM Revenue and Customs (HMRC) is seeking a skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be the first point of contact for our customers, providing a first-rate service by telephone, email, or web chat.

Key Responsibilities
  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and up-to-date information on tax policies and procedures.
  • Assist customers with tax-related queries and provide guidance on how to pay the correct amount of tax.
  • Use webchat and email to support customers online.
  • Take payments by phone and via our online services.
  • Work collaboratively with colleagues to achieve team goals and objectives.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Basic math skills and ability to perform calculations.
  • Comfortable working with technology and using software applications.
  • Ability to work flexible hours, including evenings and weekends.
What We Offer
  • A competitive salary of £25,082.
  • A comprehensive benefits package, including a pension scheme and generous leave allowance.
  • Opportunities for career development and progression.
  • A dynamic and supportive work environment.
About HMRC

HMRC is a government department responsible for collecting taxes and customs duties. We are committed to providing excellent customer service and making a positive impact on people's lives.