Debt Recovery Expert

6 days ago


Slough, Slough, United Kingdom IRIS- Networx Services Full time
About the Role

We are seeking a highly skilled Credit & Collections Advisor to join our vibrant Credit Control team at IRIS-Networx Services. As a key member of our finance team, you will play a pivotal role in maintaining customer relationships and safeguarding our financial integrity.

Key Responsibilities
  • Debtor Management: Maintain accurate and up-to-date debtor notes, ensuring seamless communication with customers and stakeholders.
  • Dispute Resolution: Skillfully manage disputed accounts, finding resolutions or preparing for escalation when necessary.
  • Team Collaboration: Guide and empower junior colleagues within the Credit Control team, promoting a culture of teamwork and knowledge sharing.
  • Performance Metrics: Monitor and maintain precise performance metrics aligned with team objectives, ensuring optimal credit control processes.
  • Credit Note Issuance: Issue credit notes as required to facilitate smooth transactions and maintain accurate customer records.
  • Process Improvement: Actively seek opportunities to enhance process efficiency, contributing to the continuous improvement of our credit control operations.
Requirements
  • Experience: Substantial experience in Credit Control departments, with a proven track record of handling high-volume, low-value credit control scenarios.
  • Technical Skills: Strong Excel skills, including VLOOKUP function and Pivot Tables.
  • Soft Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Analytical Abilities: Strong numeracy skills, attention to detail, and analytical abilities, with the ability to multitask and manage competing priorities under tight deadlines.


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