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Workshop Operations Coordinator

2 months ago

Rotherham, Rotherham, United Kingdom Matt Burton Full time
{"title": "Workshop Administrator", "description": "Key Responsibilities

As a Workshop Administrator, you will play a critical role in ensuring the efficient operation of our workshop. Your duties will include:

  • Providing exceptional customer service through face-to-face, phone, and administrative support
  • Managing daily Work In Progress reports to ensure accurate job entry and WIP administration
  • Resolving customer queries and escalating issues to the Workshop Controller or Manager as needed
  • Coordinating customer bookings, ensuring payment methods and authority procedures are followed
  • Adhering to Company Standards, Industry, and Legal Health, Safety, and Environmental standards at all times
  • Understanding and adhering to Company Safe Systems of Work
  • Raising job cards with correct PO, customer authorization, and service sheets as required
  • Providing holiday and sick cover for MOT, ATF, and other tasks
  • Maintaining customer documentation and files
  • Placing orders on Sage, liaising with suppliers, and managing accruals
  • Dispatching Service Inspection Worksheets and certification to customers
  • Completing and submitting vehicle Accident Report Forms correctly
  • Inputting daily productivity hours
  • Contributing to a proactive cultural environment and developing effective processes
  • Managing on-site ATF lane bookings, costs, and revenue, along with associated administration
  • Processing 3rd party costs and implementing cost-saving measures
  • Managing customer platforms, such as R2C, to ensure 100% compliance
Requirements

To succeed in this role, you will need:

  • Intermediate IT skills, specifically Excel, Word, Outlook, Teams, and experience with in-house programs
  • Previous administration experience within the Automotive industry
  • A full UK Driver's license is advantageous

Matt Burton is an equal opportunities employer and welcomes applications from diverse candidates. We offer a supportive work environment and opportunities for career development. If you are a motivated and organized individual with a passion for administration, we encourage you to apply for this exciting opportunity.", "lang_code": "en-US"}