Account Manager

6 hours ago


Chester, Cheshire, United Kingdom Radius Full time
Job Title: Account Manager

Location: Crewe, UK

Job Type: Full-time

Salary: £22,500 PA with potential commission per month of £500

About the Role

We are seeking an experienced Account Manager to join our Partnerships Team in Crewe. As an Account Manager, you will be responsible for owning a variety of account management functions for our customers, including welcome calls, query handling and resolution, and supporting specific sales campaigns and key account maintenance.

You will also be responsible for weekly volume and sales reporting for partners, owning the relationship and targets for UK fuels partners, and supporting the day-to-day account management of partners.

Responsibilities
  • Account Management tasks done over the phone/Teams, including welcome calls, query handling and resolution, supporting specific sales campaigns and key account maintenance.
  • Weekly volume and sales reporting for partners.
  • Owning the relationship and targets for UK fuels partners.
  • Supporting the day-to-day account management of partners.
  • Weekly administration for key partnership accounts.
Requirements
  • Experience in a Customer Service or related role.
  • Third party-centric focus and interest in Account Management.
  • Comfortable working to targets and KPIs.
  • Able to work in a fast-paced environment.
  • Flexible to accommodate and prioritize occasional short notice requests.
  • Be part of a Team and collaborate with colleagues in a modern office environment.
  • Interest in and/or experience of Account Management, customer care or customer services.
  • Represent and reflect the values of Radius.
  • Strong verbal and written communication skills.
  • Comfortable talking on the phone/video calls.
  • Microsoft Outlook & Excel familiarity.
  • Organized & able to prioritize workload.
What We Offer
  • Newly refurbished sales office with onsite gym, break out rooms and canteen.
  • Company sick pay, life assurance and pension.
  • Employee assistance program – supporting your health and wellbeing.
  • Employee fuel card (after 6 months) – to help your personal cash-flow.
  • 22 days holiday plus bank holidays (increasing with each year of services to a maximum of 25).
  • Benefit Hub membership from day 1 – offering you discounts on restaurants, travel, entertainment tickets and other local and online purchases.
  • Employee referral program – earn extra cash to recruit friends and family.
  • Employee assistance program – supporting your health and wellbeing.
  • Cycle to work scheme – receive an incentive to help the environment.
  • Service awards – benefits and recognition for length of service.

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