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Club Operations Supervisor

3 months ago


London, Greater London, United Kingdom David Lloyd Clubs Full time
Operations Manager - Health and Fitness

Are you ready to take the lead in one of Europe's premier health and fitness organizations, working alongside a dedicated and motivated team? We are in search of an enthusiastic Operations Manager to oversee the seamless and effective daily functioning of the club's reception and cleaning personnel, ensuring our members enjoy an exceptional experience every day. You will frequently serve as the Duty Manager, responsible for the smooth operation of the club. By leading the Reception, Cleaning, and Spa host teams, you will uphold 5-star standards of facilities and a safe, pristine environment through meticulous attention to detail, adopting a See it, Fix it mindset, and conducting thorough assessments to guarantee the safety of both members and staff is our utmost priority at all times.

As an Operations Manager with us, you will enjoy a variety of benefits that are hard to find elsewhere in the industry: Complimentary Club Membership for you and your family, Discounts on services such as Swimming/Tennis Lessons and Personal Training, Unlimited 50% discount on food and beverages, Opportunities for career advancement and progression, Flexible Shift Patterns, Learning and Development Opportunities, and access to the Wagestream App for on-demand payment options.
What are we seeking? A driven manager who takes pride in delivering outstanding service to our members and collaborates effectively with the club General Manager to ensure a safe and premium experience throughout the club. We are looking for someone eager to learn and utilize the extensive training and development resources we provide to help you thrive. The role requires working shifts aligned with business needs, including 4 weekend shifts per month and at least one late shift per week. Experience in managing a team within a service-oriented environment (e.g., restaurant, attraction, retail, sports, or leisure facility) is highly desirable. Familiarity with duty management responsibilities is preferred, along with experience in financial planning and management. A passion for customer service and excellent communication and collaboration skills are essential.
You bring the enthusiasm. We provide the purpose. We are more than just a Club. We are a community. Become a part of it.