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Customer Service Representative
2 months ago
About the Role
We are seeking a motivated and customer-focused individual to join our team as a Colleague in one of our Phone Shops. As a Colleague, you will play a key role in delivering an exceptional shopping experience for our customers, providing excellent customer service, and contributing to the success of our store.
Key Responsibilities- Deliver a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in a good working order and available for customers, listening for and acting on customer feedback.
- Create an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
- Follow the service culture in your department, role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what's right for customers.
- Protect the legal brand by delivering legal compliance, understanding all safe and legal routines demonstrating due diligence on your department.
- Support your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays)
- Request flexible working from day one
- Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- Exclusive colleague deals on handsets and sims - these amazing deals can also be shared with your family and friends
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%
- Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes
- Uniform provided and policies to support you for all of life's moments, big and small
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
What We're Looking For
We are looking for someone who is passionate about delivering great service, greeting customers with a smile, and serving them with pride. You should be able to adapt to working in a fast-paced ever-changing environment and have a passion for human connection. You will be able to build relationships with colleagues to create a team spirit, having fun and celebrating success.
How to Apply
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please apply now.
