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Support Specialist for Individuals Experiencing Homelessness

2 months ago


Exeter, Devon, United Kingdom Sanctuary Group Full time

About Sanctuary Supported Living

Sanctuary Supported Living is a national, not-for-profit organization dedicated to providing personalized housing, care, and support services to empower individuals across England to live as independently as possible. We prioritize our customers by placing them at the heart of everything we do, striving to be our best while supporting them on their journeys toward independence.

The Role: Support Specialist

We are seeking compassionate and dedicated individuals to join our team as Support Specialists. In this role, you will play a vital part in assisting individuals who have experienced homelessness in maximizing their potential and achieving greater independence.

Key Responsibilities:

  • Provide personalized support to empower customers facing homelessness to reach their full potential.
  • Conduct thorough assessments of customer needs, developing and updating comprehensive support plans.
  • Serve as the primary point of contact for customers, addressing inquiries and guiding them effectively.
  • Cultivate strong relationships with customers, ensuring they maintain personal choice, privacy, and dignity throughout their journey.
  • Collaborate with external support networks to enhance customer well-being, confidence, and access to opportunities in education, employment, and health.
  • Respond effectively to occasional emergency situations, demonstrating composure and resourcefulness.
  • Maintain accurate and detailed written records, ensuring clear documentation of customer interactions and progress.

Qualifications and Skills:

  • Proven experience working with adults who have experienced homelessness.
  • A genuine passion for supporting individuals in need and a commitment to their well-being.
  • Strong organizational skills, attention to detail, and the ability to manage multiple tasks effectively.
  • Excellent communication and interpersonal skills, enabling you to build rapport and trust with customers.
  • A proactive and solution-oriented approach, with a willingness to go the extra mile to support customers.
  • NVQ3 in Health and Social Care or a willingness to pursue this qualification is essential.