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Night Shift Support Coordinator
4 weeks ago
Join our team as a Night Shift Support Coordinator and take on a challenging role that requires strong leadership and customer service skills. As a key member of our Holiday Support Team, you will be responsible for leading a team of advisors to deliver exceptional customer service and support to our customers.
Key Responsibilities:- Lead and motivate a team of advisors to achieve high levels of customer satisfaction and performance.
- Ensure that our virtual contact centre targets are met on a daily basis.
- Provide proactive support to customers, resolving queries in a timely and effective manner.
- Act as a role model, demonstrating high standards of performance and customer excellence.
- Identify and escalate training and development needs of advisors to the OHS Manager.
- Protect the welfare of all easyJet holidays customers in the event of a crisis or serious incident.
- Previous experience of leading a team in a fast-paced contact centre environment.
- Target driven with a clear focus on customer centricity and quality of service.
- Confidence in dealing with stressful situations and conflict with a passion for service recovery.
- Ability to learn systems quickly and work under extreme pressure, rotating shifts and being flexible with working hours.
In addition to your competitive base salary, you'll qualify for our company-wide bonus scheme which could see you earning up to an additional 20% on top of your base each year. We'll also contribute 5% towards your pension. You'll have access to a variety of share options and life assurance is 4 x your annual salary.
Aside from the financials, we offer an extensive suite of flexible benefits that you can opt in or out of, such as Medical Cover, Dental Cover, Green Car, and Cycle to Work Schemes.
On top of all of that, you'll get excellent staff travel benefits which includes heavily discounted flights for you and your friends and family, free easyJet Plus membership, and annual vouchers for you to spend on an easyJet holiday.
Working for one of Europe's very best brands, you'll be supported by a friendly team and be given great development opportunities. Working at easyJet holidays can take you anywhere...
