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Food Service Operations Manager

3 months ago

Wolverhampton, Wolverhampton, United Kingdom German Doner Kebab Full time

German Doner Kebab - Food Service Operations Manager

Location: Wolverhampton, West Midlands

Salary: Competitive

Job Type: Full time

Required Experience:

Management: 2 years

Hospitality: 1 year

Reports to: Franchisee

Position Overview

As the Food Service Operations Manager, you will be responsible for the comprehensive management of restaurant activities, ensuring exceptional food quality and service excellence while upholding cleanliness standards. Your primary objective is to enhance sales and profitability while fostering a supportive work atmosphere for the staff.

Key Responsibilities

  • Oversee and direct all facets of restaurant operations
  • Ensure customer satisfaction and effectively address any complaints
  • Organize work schedules and supervise team members
  • Maintain quality assurance, hygiene, and safety protocols
  • Train and mentor team members
  • Monitor operational efficiency and financial performance
  • Collaborate with the franchisee on strategic business initiatives
  • Ensure adherence to food safety standards
  • Manage inventory and control operational costs

Business Relationships

  • Team members and Supervisors
  • Store Management Team
  • Guests and Delivery Personnel
  • GDK Head Office Staff
  • Franchisee

Qualifications

  • Demonstrated experience as a Food Service Operations Manager
  • Experience in customer service management
  • Strong leadership and financial oversight abilities
  • Familiarity with restaurant management software
  • Excellent communication skills