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Sales Administrator

2 months ago

Cardiff, Cardiff, United Kingdom INTERNATIONAL MEDICAL GROUP HOLDINGS LTD Full time
About the Role

We are seeking a highly skilled and customer-focused Sales Support Administrator to join our team at INTERNATIONAL MEDICAL GROUP HOLDINGS LTD. As a Sales Support Administrator, you will play a critical role in providing exceptional service to our members by answering calls related to new quotes for insurance/renewal or cancellations of existing policies.

Key Responsibilities
  • Provide outstanding customer service to our members via phone and written communication
  • Process payments over the phone for quotes agreed, ensuring maximum security of member card information
  • Carry out authorized changes to policies and keep members updated and informed
  • Work independently with minimal supervision, prioritizing workload and adapting to team needs
  • Utilize Microsoft Office suite to manage tasks and maintain accurate records
Requirements
  • Proficiency in Microsoft Office suite
  • Strong customer service skills, both telephony and written communications
  • Attention to detail and ability to work independently
  • Service-oriented, with customer service experience preferred
  • Ability to prioritize workload and adapt to team needs
  • Strong written and verbal communication skills
What We Offer
  • Competitive salary of £23,000 - £24,000 (depending on experience)
  • Opportunities for internal promotion and career growth
  • Diverse and inclusive work environment
  • Summer and Christmas parties
  • Birthday day off
  • Bupa dental insurance
  • Healthshield cash plan
  • Travel insurance
  • 22 days leave and 9 bank holidays, annual leave increases to 30 days
  • Christmas Eve off
  • Surprise events for overachieving employees
  • Employee of the month/year awards
  • 2 volunteer days a year