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Software Support Specialist

2 months ago

Crowborough, East Sussex, United Kingdom Jago Consultants Full time

Job Summary: We are seeking a highly skilled Software Support Specialist to join our team at Jago Consultants. As a key member of our IT Support Team, you will provide technical assistance to our customers, ensuring they receive exceptional support and service.

Key Responsibilities:

  • Provide remote technical assistance to customers regarding our bespoke business management software systems
  • Administer and maintain SQL databases to ensure optimal performance
  • Offer on-site technical assistance and training to customers, including desktop PC and server installation, configuration, and diagnosis
  • Manage client, server, and network security to prevent potential threats
  • Configure and support multi-site LAN, WAN, and VoIP systems
  • Provide technical support to customers using our bespoke eCommerce platform

Requirements:

  • Valid driving license and access to a vehicle
  • Ability to learn and adapt quickly to new technologies
  • Excellent communication and customer service skills
  • Experience with Microsoft Client/Server environments, Microsoft SQL, and networking technologies (an advantage)
  • Strong passion for learning and technology, with a driven and energetic approach
  • Occasional overnight stays required for customer visits outside the local area

What We Offer:

  • A full-time position with excellent career progression and training opportunities
  • A dynamic and supportive work environment with a motivated team