Home Based Customer Support Specialist

4 weeks ago


Beckenham, Greater London, United Kingdom Bromcom Computers Plc Full time
A Career Opportunity in Education Technology

Bromcom Computers Plc is seeking an experienced support professional to join our team as a Home Based Customer Support Specialist. This role is ideal for individuals with a background in MIS and finance systems, as well as those with experience in supporting Edtech products.

The successful candidate will be responsible for providing customer support for our school MIS and finance systems, with opportunities to progress to more proactive, expert-level support. Our company offers flexible working arrangements, with half of our team already working from home full time. We provide comprehensive and ongoing training to all staff joining us.

Key Responsibilities:
  • Manage a variety of customer requests, including queries and complex incidents, via telephone calls, online chat, emails, or online.
  • Utilize product expertise to investigate technical issues and escalate to higher support tiers as needed.
  • Previous experience in a support role is essential.

We offer a dynamic and supportive work environment, with clear routes for career progression and development. Our software support agents have gone on to work in training, consultation, software implementation, technical project management, and management positions within the company.



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