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ASB Officer

2 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom Niyaa People Ltd Full time
Job Description

We are seeking a highly skilled ASB Officer to join our team at Niyaa People Ltd in Stafford. As an ASB Officer, you will play a crucial role in providing exceptional customer service to residents dealing with anti-social behavior cases.

Key Responsibilities:

  • Effectively manage and resolve anti-social behavior cases in a fair and timely manner.
  • Provide excellent customer service to residents, responding to their concerns and needs in a professional and courteous manner.
  • Work closely with local authorities and community groups to develop and implement strategies to prevent anti-social behavior.
  • Conduct thorough investigations into anti-social behavior cases, gathering evidence and interviewing witnesses as necessary.
  • Develop and maintain effective relationships with residents, community groups, and local authorities to ensure a high level of customer satisfaction.

Requirements:

  • Proven experience in a customer-facing role, with a strong track record of providing excellent customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with residents, community groups, and local authorities.
  • Ability to work independently and as part of a team, with a strong focus on delivering results and meeting deadlines.
  • Strong analytical and problem-solving skills, with the ability to gather evidence and conduct thorough investigations.
  • Knowledge of anti-social behavior laws and regulations, with the ability to apply this knowledge in a practical setting.

What We Offer:

  • A competitive salary of £30,000-£31,800 per annum.
  • A hybrid working arrangement, with 2-3 days working from home per week.
  • A comprehensive benefits package, including a pension scheme and life insurance.
  • Ongoing training and development opportunities to help you grow and succeed in your role.