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Duty Manager

2 months ago

Chelsea, Greater London, United Kingdom GLL Full time

At GLL, we're seeking a highly skilled and motivated Duty Manager to join our team at Kensington Leisure Centre. As a Duty Manager, you will play a vital role in ensuring the smooth operation of our facilities, providing exceptional customer service, and leading a team of staff to deliver an outstanding experience for our members.

Key Responsibilities:

  • Manage the day-to-day operations of the leisure centre, including pool and gym operations, customer service, and staff supervision.
  • Develop and implement effective procedures to ensure the safety and security of customers and staff.
  • Collaborate with the management team to achieve business objectives and improve customer satisfaction.
  • Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Supervise and train staff to ensure they have the necessary skills and knowledge to deliver high-quality services.
  • Monitor and report on key performance indicators, including customer satisfaction, staff performance, and operational efficiency.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and professional growth.
  • A dynamic and supportive work environment.
  • Access to training and development programs to enhance your skills and knowledge.
  • A chance to work with a values-driven organization that prioritizes customer satisfaction and staff well-being.

About GLL:

GLL is a charitable social enterprise owned by its staff, providing leisure and cultural services to communities across the UK. We're committed to delivering high-quality services that meet the needs of our customers and staff.