Progression Coach

7 days ago

Wallsend, North Tyneside, United Kingdom NFP People Full time

About the Role

We are seeking a skilled and compassionate Progression Coach to join our team at NFP People. As a Progression Coach, you will play a vital role in delivering an assessment, support, and move-on service to vulnerable clients in supported or community-based accommodation.

Your work will be underpinned by our organisation's Endeavour model of assets-based, psychologically informed delivery. You will work under the direction, guidance, and support of a manager/senior worker to carry a caseload of clients and share responsibility for the safety and wellbeing of all clients, volunteers, and staff in the service.

In accommodation-based services, you will ensure that the accommodation is properly maintained and support the client to sustain their tenancy and participate in a positive and successful move-on. Where the client lives in the community, you will ensure that their tenancy is not at risk and that they have the skills and resources to manage and maintain their accommodation.

Your work will be underpinned by our model of Acceptance and Commitment Therapy informed delivery, which aims to support our clients to understand and act on their values, strengths, and long-term vision for their future.

Key Responsibilities

  • Carry a caseload of clients for whom you will be the named key worker.
  • Take joint responsibility with your team members for the well-being and day-to-day support of all clients in the services.
  • Lead on risk and needs assessment and support planning for your key clients and contribute to ongoing needs and risk assessment of other clients in the service.
  • Develop and implement SMART outcomes-based support plans for your key clients.
  • Deliver one-to-one and group support opportunities within their accommodation and in the local community aimed at increasing resilience in the clients we work with.
  • Proactively work in partnership with multiple agencies, including statutory teams, to support the well-being of clients following data protection and information sharing protocols.

About You

To be successful in this role, you will need to have the following skills and experience:

  • An understanding and commitment to working in an assets-based way.
  • An understanding of the needs of people who have experienced homelessness, poor mental health, and substance use.
  • A knowledge and understanding of Risk Assessments and Support Planning.
  • Good literacy, numeracy, and IT skills.
  • Able to demonstrate a clear understanding of safeguarding requirements and procedures.
  • Commitment to working in a manner that promotes diversity and equality, ensuring that everyone is treated with respect and dignity and no one suffers from discrimination.
  • Commitment to promoting an environment that has the highest regard for the Health and Safety of others.

What We Offer

In return for your hard work and dedication, you will receive:

  • A comprehensive training package tailored to your needs and role.
  • A flexible working model for suitable roles.
  • 26 days annual leave rising to 30 after five years of service.
  • Family-friendly leave policies, including maternity, adoption, and parental leave and Carers leave.
  • Auto-enrolment to a pension scheme with employer contribution up to 7% and increasing with service.
  • Employee Assistance Programme and access to a 24/7 GP appointment service, prescription service, health checks, and nutrition advice.
  • Discount vouchers for gym, retail, food and drink, travel, electricals, and more.
  • Cash benefit plan for you and your partner (living with you) and children under 18, including covering dental, optical, hospital stays, scans, and more.
  • Death in service (4x base salary).
  • Legal Advice line.

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