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Customer Service Scheduler
2 months ago
Permanent - Full time, 40 hours per week.
We are seeking a dedicated Customer Service Scheduler to enhance our operations within the property services sector. This role is pivotal in managing a high volume of communications with clients, subcontractors, and suppliers to effectively coordinate appointments.
Key Responsibilities:
- Manage and schedule appointments to ensure compliance with Service Level Agreements.
- Communicate effectively with residents through various channels, including phone and email.
- Utilize our scheduling system to allocate available operatives and subcontractors to tasks, addressing complex repairs and customer concerns.
Essential Qualifications:
- Experience in planning and scheduling within the social housing and maintenance sector.
- Strong communication skills with the ability to engage directly with operatives, subcontractors, and residents.
- Basic knowledge of building maintenance and the duration of various tasks.
- Understanding of planning methodologies for concurrent and sequenced works.
Skills Required:
- Proficient written English and computer skills.
- Strong project management capabilities.
Benefits:
- 26 Days Holiday & Bank Holidays
- Enhanced Pension Plan
- Comprehensive Healthcare Cash Plan
- Life Assurance & Accident Cover
- Enhanced Maternity & Paternity Pay
- Employee Discounts & Vouchers
- Flexible Working Arrangements
- Opportunities for Learning & Development
- Extensive Wellbeing Support, including Employee Assistance Programs
- Eye Care Vouchers
About Us:
Morgan Sindall Property Services specializes in integrated asset management for housing associations and local authorities, focusing on enhancing living conditions and creating a positive impact in the communities we serve. Our services encompass responsive repairs, refurbishments, compliance services, and planned maintenance.
Join us in building a rewarding career within a leading property services organization that values diversity and the contributions of talented individuals.
