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Employee Systems Consultant
2 months ago
Position Overview
The Workforce Systems Division is dedicated to providing exceptional support to the numerous staff members who depend on our systems:
- for processing travel and expense claims
- for managing learning and performance
- for tracking absences
- for scheduling staff shifts
We are an operational team committed to delivering outstanding customer service and being available for users when they require assistance. We seek an individual who is enthusiastic about enhancing user experience and educating them on the effective use of our systems, allowing them to focus on delivering high-quality care.
As a Workforce Systems Specialist, you will become the go-to expert who addresses the most complex challenges faced by our users.
If you are passionate about providing excellent customer support and are motivated to create memorable experiences for users, we would love to hear from you.
Key Responsibilities
Your main duties will include:
- Resolving technical issues for users by diagnosing and investigating problems, prioritizing and escalating issues, and proactively identifying support requirements
- Focusing on educating and empowering users to independently complete their tasks
- Adhering to call logging protocols and providing initial technical support
- Developing and maintaining tailored application support documentation
Please ensure you review the attached Job Specification to confirm you meet the essential criteria before applying.
About Us
Leicestershire Partnership NHS Trust (LPT) offers a variety of community health, mental health, and learning disability services for individuals of all ages. Our dedicated team of 6,500 staff members operates across more than 100 locations, serving over 1 million residents in the region.
We strive to cultivate a workforce that mirrors our community. We actively promote equal opportunities in employment and service delivery and encourage applications from all community segments, particularly from underrepresented groups.
For further details regarding our benefits, leadership values, and other essential information, please refer to the Information for Applicants in the supporting documents.
We are open to considering requests for alternative hours or flexible working arrangements in accordance with our flexible working policy.
All substantive roles are subject to a 6-month probationary period, as outlined in our Probation Policy.
All positions require the right to work in the UK.
For any roles requiring a DBS disclosure, the cost will be borne by the individual and deducted from their salary upon commencement.
Applicants at risk within the local NHS who meet the essential criteria will be given preference for interviews.
