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Connections Service Delivery Specialist
2 months ago
We are a leading energy company serving millions of customers across the North East, Yorkshire, and Northern Lincolnshire. Our vision is to be the best energy company, delivering sustainable energy solutions.
Job DescriptionWe are seeking a motivated individual to join our Connections team as a Connections Service Delivery Specialist. As a key member of our team, you will be responsible for delivering connections services through both the quotation and delivery stages of our customers' journey.
Your Key Responsibilities- Act as the single point of contact for customers requesting new electrical connections or alterations to their supply.
- Provide excellent customer service in line with our defined connections quality standards.
- Deliver both the connection quotation and the delivery of the connection works to time, cost, and quality.
- Understand customer requirements and produce scheme designs using relevant business tools.
- Plan and schedule labour, materials, and liaise with contractors to meet customer delivery dates and requirements.
- Ensure the highest level of safety standards are achieved throughout the design and delivery of the works.
- Ensure the works have been completed to the customer's satisfaction and rectify any identified issues.
- Manage workload to meet our regulatory targets.
- Qualified in Maths and English at GCSE grade C/5 or above.
- IT skills including use of Microsoft applications specifically Word & Excel.
- Full UK driving licence.
- ONC in Electrical Engineering or equivalent qualification desirable.
This is an exciting opportunity to join our Connections team and be part of a winning team in consistently delivering for our customers. As a Connections Service Delivery Specialist, you will have the opportunity to work on a wide range of projects and develop your skills and knowledge in a dynamic and fast-paced environment.
Starting Salary£36,929 - £47,541 (Industrial Level 3 pay point 7-12)
