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Clinical Administration Officer

2 months ago

Sutton Coldfield, Birmingham, United Kingdom The Royal Marsden Full time

Job Overview

The Royal Marsden is seeking a highly organized and customer-focused individual to join our team as an Outpatient Receptionist/Administration Officer. This role is crucial to the smooth operation of our outpatient clinics, and we are looking for someone who can provide exceptional service to patients and clinical staff.

Main Responsibilities

As an Outpatient Receptionist/Administration Officer, you will be responsible for:

  • Providing a comprehensive and efficient reception service to patients and clinical staff
  • Preparing medical records for consultant clinics
  • Undertaking a range of clerical, administration, and reception duties in a sensitive and polite manner
  • Booking appointments through the Connect system for clinics within the Royal Marsden NHS Foundation Trust and other outside hospitals
  • Assisting patients with outpatient queries and making necessary arrangements

Person Specification

We are looking for someone with:

  • A good standard of general education to GCSE level
  • Experience of working as part of a team in a customer-focused setting
  • Previous experience of working in an outpatient setting (desirable)
  • Knowledge of computerized patient administration systems (desirable)

What We Offer

The Royal Marsden is a leading cancer center, and we offer a range of benefits to our staff, including:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and inclusive work environment

How to Apply

If you are a motivated and organized individual who is passionate about delivering exceptional customer service, please submit your application.