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Client Services Team Coordinator
3 months ago
We are thrilled to present an opportunity for a seasoned Customer Service Team Leader to become a vital part of our Member Advisor team.
In collaboration with the Claims Co-ordination Manager, you will be at the forefront of leading and motivating team members to provide exceptional service to both internal and external clients, ensuring that performance targets are met in a dynamic environment.
This multifaceted role involves managing team performance through various methods, including:
- Utilizing wall boards to respond to performance metrics as workflows dictate
- Analyzing daily management information and sharing insights via portal analytics and reports
Your responsibilities will include:
Implementing tactical measures as agreed with management to enhance performance based on channel activity.
Coaching and mentoring each team member according to their Personal Development Plan (PDP) and training pathway.
Conducting scheduled one-on-one meetings with team members.
Serving as a Subject Matter Expert, sharing knowledge with operational personnel to address client and member inquiries effectively.
Inspiring the team to ensure high levels of engagement and performance.
In collaboration with your direct report, you will be accountable for:
Key Skills and Qualifications:
Strong problem-solving and analytical abilities.
Solid commercial awareness with the capacity to make decisions considering the broader context.
Ability to recognize when escalation of issues is necessary.
Proficient in establishing effective communication with clinicians, accurately assessing information, and responding appropriately.
Excellent diplomatic communication skills at all levels, both verbal and written, to foster and maintain relationships.
Demonstrated critical thinking and the ability to manage multiple tasks in time-sensitive situations.
Effective time management skills to prioritize tasks, meet deadlines, and delegate responsibilities.
Required Competencies:
- Ability to inspire and motivate the team
- Experience in Medical Claims Assessment
Company Culture:
At Healix, we prioritize providing our highly trained specialists with the autonomy and time needed to excel. We empower our team to take initiative, as they often encounter unexpected challenges that require adaptability.
Our clients, with a vast number of employees and customers both domestically and internationally, choose Healix for our ability to manage diverse situations while maintaining a personal touch.
Our team is committed to excellence, and we reward hard work with ample development opportunities and a supportive team environment.
We strive to cultivate a friendly and dynamic company culture that attracts diverse talent with extensive knowledge and skills. As part of Healix, you can anticipate a variety of excellent benefits and a workplace where genuine care is a priority.
Employee Benefits:
We are dedicated to fostering career development, providing our employees with direct responsibilities and opportunities to grow while engaging in meaningful projects within a supportive environment.
We invest in the ongoing development of our team, offering continuous training and professional enhancement opportunities for those looking to expand their roles or take on additional responsibilities.
Benefits include health insurance, vacation, paid time off, retirement plans, office perks, employee development programs, discounts, wellness programs, travel opportunities, casual dress, open office environment, competitive salary, life insurance, employee assistance programs, wellbeing initiatives, social opportunities, and hybrid working arrangements.
Salary:
GBP30,000 - GBP35,000 per year
