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Storage Systems Engineer

2 months ago

Chester, Cheshire, United Kingdom Net2Source Inc. Full time
Job Description

**Role:** Storage Management Engineer

**Location:** Global

**Duration:** Contract

**IR35 Status:** Inside IR35

**Job Summary:**

We are seeking a highly skilled Storage Systems Engineer to join our team at Net2Source Inc. as a Storage Management Engineer. The successful candidate will be responsible for managing and executing storage systems, including NetApp Data ONTAP firmware upgrades and recommendations, NetApp Operations Manager (OM) implementations and upgrades, and storage and data management system monitoring.

Key Responsibilities:

  • Manage and execute storage systems, including NetApp Data ONTAP firmware upgrades and recommendations
  • Implement and upgrade NetApp Operations Manager (OM)
  • Monitor storage and data management systems using OM
  • Perform on-site diagnostics and replacement of hardware components
  • Coordinate with NetApp Global Support Center (GSC) for case resolution
  • Facilitate GSC case resolution
  • Plan and execute tests
  • Participate in regularly scheduled reviews with the customer
  • Document NetApp storage environment

Additional Responsibilities:

  • Provide weekly written status reports on Professional Services
  • Perform daily monitoring and diagnostics
  • Provide details on a local point of contact to NetApp for Return Material Authorizations
  • Serve as an assigned advisor responsible for understanding the customer's environment and representing the customer's support needs to the GSC
  • Provide assistance with the NetApp support site and advise on how to best use the site
  • Assist with technical support matters in cooperation with a Technical Support Engineer when required
  • Coordinate GSC customer service personnel and field resources to solve the customer's problems
  • Report on process and product maintenance
  • Analyze NetApp Auto support diagnostic data
  • Perform case trend analysis
  • Provide proactive service management, including software and hardware release planning and bug analysis
  • Analyze software patches and field alerts and advise the customer on appropriate next steps
  • Assist with disaster recovery (DR) planning, data archival planning, and data migration planning
  • Analyze customer needs and recommend additional products and services to meet those needs
  • Participate in the customer's weekly change management meetings
  • Assist the customer in modifying NetApp scripts