Visitor Ambassador

2 months ago

Leeds, Leeds, United Kingdom Leeds City Council Full time
About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Visitor Ambassador at Temple Newsam House. As a Visitor Ambassador, you will play a key role in providing a safe, accessible, and enjoyable experience for our diverse range of visitors.

Key Responsibilities
  • Provide excellent customer service and ensure that visitors have a positive experience at the site.
  • Be responsible for carrying out security procedures and maintaining the site's cleanliness and safety.
  • Assist with the provision of learning activities, such as family workshops, school visits, and guided tours.
  • Participate in the installation of exhibitions, display maintenance, and ensuring public information points are stocked.
  • Assist with the preparation and support of conferences, functions, and events.
  • Report any changes in the standard environmental conditions of public areas to technical or collections staff.
  • Participate in briefing sessions to develop skills and knowledge pertinent to the post.
  • Ensure that dress and personal appearance presents the highest standard.
  • Promote and apply consistently the principles of Leeds City Council's equality and diversity policies.
Requirements
  • Good interpersonal and communication skills (written and verbal).
  • Ability to work effectively as part of a team or alone without regular supervision.
  • Ability to communicate with a wide range of people individually, in groups at all appropriate levels.
  • Ability to deal with the public in a polite, friendly, and helpful manner even in difficult circumstances.
  • Knowledge of the requirements of the Health & Safety and Equalities legislation.
  • Knowledge of good practice in visitor services.
  • Experience of working in a customer-facing role, engaging with the public.
  • Experience of cash handling and maintaining accurate financial and statistical records.
  • Experience of following security procedures.
  • Experience of maintaining direct contact with customers through day-to-day involvement with service delivery and promotion.
Desirable Requirements
  • Knowledge of good practice in visitor services.
  • Knowledge of a range of ICT applications, including Microsoft Office.
  • Demonstrate an interest in the work of Leeds City Council Museums & Galleries.
  • Experience of basic object handling and care.
  • Flexible approach to working hours.
  • Desire and commitment to continuous professional development and a willingness to continue own training.

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