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Customer Service Representative
4 weeks ago
McQueen's Dairies is a family-owned dairy business with a strong reputation for delivering high-quality products and exceptional customer service. We're committed to providing a positive work-life balance for our employees, with a focus on Monday-to-Friday working hours and a competitive basic salary plus bonus scheme.
The Role
We're seeking a skilled Customer Service Advisor to join our team. As a key point of contact for our customers, you'll be responsible for delivering an excellent customer experience through inbound calls, online queries, and social media support. Your strong communication skills, product knowledge, and ability to build rapport with customers will be essential in this role.
Key Responsibilities
* Provide exceptional customer service via inbound calls, online queries, and social media support
* Develop strong product knowledge to answer customer queries
* Upsell the benefits of new products to existing customers
* Use initiative to create original solutions to problems
* Promote company brand image positively
Requirements
* Excellent customer service skills
* Previous telephone experience, both inbound and outbound, highly advantageous
* Experience in a call centre environment desired
* Ability to work both as a team member and independently
* Enthusiastic and passionate about delivering exceptional customer service
What We Offer
* Competitive basic salary plus bonus scheme
* Favourable working hours (Monday-to-Friday)
* Opportunities for career development and growth
* Free onsite parking
Why Join Us?
At McQueen's Dairies, we value our employees and offer a supportive and inclusive work environment. We're committed to helping our employees grow and develop their careers, with opportunities for training and professional development. If you're passionate about delivering exceptional customer service and want to join a dynamic and growing company, we'd love to hear from you.
