Front of House Team Member

6 days ago

Sale, Trafford, United Kingdom Loungers Full time

About Us

Loungers is a leading hospitality company that prides itself on delivering exceptional customer experiences in its unique and welcoming lounges. As a Front of House Team Member, you will be a key part of our team, responsible for ensuring that every customer leaves feeling valued and satisfied.

Your Role

As a Front of House Team Member, you will be the face of our business, responsible for delivering outstanding customer service and creating a warm and welcoming atmosphere for our guests. You will work closely with our management team and other colleagues to ensure that every shift is a success, and that our customers receive the highest level of service.

The Benefits

  • Tips Shared Equally - Our team members share tips equally, based on hours worked, to ensure that everyone benefits from our success.
  • Paid Breaks - You will receive paid breaks to ensure that you can take a well-deserved rest and recharge for the next part of your shift.
  • Staff Food - You will receive staff food on every shift, regardless of the number of hours you work, to ensure that you are well-fed and energized throughout your shift.
  • Discounts - You will receive a 50% discount on food in all of our brands from day one, so you can enjoy our delicious food and drinks at a discounted rate.
  • Holiday Entitlement - You will receive 28 days holiday (inclusive of Bank Holidays) pro rata, so you can take time off to relax and recharge.
  • Competitions and Incentives - We run regular competitions and incentives to reward our team members for their hard work and dedication.
  • Staff Party - We host an annual staff party, known as Loungefest, to celebrate our team's achievements and have some fun.
  • Support and Development - We offer emotional and practical support via the Licenced Trade Charity, and provide opportunities for personal development and career progression in a fast-growing business.
  • Pension Scheme - We offer a company pension scheme to help you plan for your future.
  • Long Service Awards - We recognize and reward our team members for their long service and dedication to the business.

What We're Looking For

We are looking for a Front of House Team Member who is passionate about delivering exceptional customer service and creating a warm and welcoming atmosphere for our guests. You will be a natural people person, with excellent communication skills and the ability to build rapport and trust with our customers. You will be driven and relentless in your pursuit of excellence, with a strong work ethic and a willingness to learn and develop your skills.

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