Professional Services Operations Manager
1 week ago
Job Title: Professional Services Resource Manager
Company: Global Technology Solutions Ltd
Job Type: Permanent
Location: Hybrid (2-3 days per week onsite)
Salary: £45,000 - £50,000 per annum
Job Summary:
We are seeking an experienced Professional Services Resource Manager to join our team at Global Technology Solutions Ltd. As a key member of our operations team, you will be responsible for managing and coordinating the delivery of professional services to our customers.
Key Responsibilities:
- Resource Management: Plan and coordinate the resource requirements for our professional services teams to ensure effective delivery of projects.
- Project Coordination: Work with multiple teams, including consultants and managed services specialists, to schedule and deliver projects to our customers.
- Client Management: Communicate with clients and stakeholders to ensure successful delivery of project-related tasks.
- Performance Management: Monitor and report on team performance, identifying areas for improvement and implementing corrective action as necessary.
- Training and Development: Identify training needs for team members and ensure they receive the necessary training to perform their roles effectively.
- Inventory Management: Maintain accurate records of materials required for projects and ensure timely delivery of these materials.
- Process Improvement: Continuously review and improve our processes and procedures to ensure they are aligned with industry best practices.
- Customer Satisfaction: Proactively assist with recommendations and delivery of solutions to our customers to maximize customer satisfaction and revenue growth.
Requirements:
- Experience: Minimum of 24 months' experience in a similar role in a managed service provider environment.
- Skills: Excellent communication and interpersonal skills, with the ability to work effectively with multiple stakeholders.
- Knowledge: Knowledge and experience of Microsoft-based solutions and industry best practices.
- Education: Degree-level education or equivalent experience.
Desirable Qualifications:
- Project Management Qualification: Recognised project management qualification, e.g., PRINCE2, MSP, APMP.
- Service Introduction and Go to Market Experience: Demonstrable experience in service introduction and go to market processes.
- Industry Experience: Experience in an IT, Cloud, or service-related industry.
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