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Customer Service Director

2 months ago

Liverpool, Liverpool, United Kingdom Interaction - Leeds Full time

About Us: As a leading player in the food and beverage distribution sector, we're committed to delivering exceptional quality and customer satisfaction. Our company, Interaction - Leeds, is seeking a dedicated professional to lead our team of customer service advisors and drive top-tier service excellence.

Key Responsibilities:

  • Lead a team of customer service advisors to ensure seamless service delivery
  • Develop and implement strategies to enhance customer satisfaction and loyalty
  • Collaborate with cross-functional teams to drive business growth and improvement
  • Monitor and analyze customer feedback to inform service improvements

Requirements:

  • Proven experience in customer service leadership or management
  • Strong understanding of customer service principles and best practices
  • Excellent communication and interpersonal skills
  • Ability to analyze data and drive business decisions

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment