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IT Service Delivery Manager
2 months ago
At Evri, we're committed to delivering exceptional customer experiences through our innovative logistics solutions.
We're seeking a highly skilled IT Service Delivery Manager to join our team, responsible for ensuring the seamless delivery of our IT services.
The successful candidate will be a trusted advisor to our business stakeholders, providing expert guidance on IT service management and improvement.
Key Responsibilities:
- Service Improvement Planning: Develop and implement service improvement plans to enhance IT service delivery and reduce costs.
- Vendor Management: Manage relationships with key IT vendors, ensuring they meet our service level agreements.
- Service Design and Transition: Collaborate with cross-functional teams to design and transition new IT services, ensuring minimal disruption to our operations.
- Service Reviews: Conduct regular service reviews with stakeholders to identify areas for improvement and optimize IT service delivery.
- Problem Management: Work closely with the IT Problem Management team to identify and resolve IT issues, minimizing their impact on our business.
- Reporting and Communication: Develop and maintain reports to communicate IT service performance to stakeholders, ensuring they have visibility into our IT operations.
Requirements:
- ITIL Foundation Certification: Hold a valid ITIL Foundation certification, with a strong understanding of IT service management principles.
- Excellent Communication Skills: Possess excellent written and verbal communication skills, with the ability to articulate complex IT concepts to non-technical stakeholders.
- Analytical and Problem-Solving Skills: Demonstrate strong analytical and problem-solving skills, with the ability to identify and resolve complex IT issues.
- ServiceNow Experience: Have experience with ServiceNow, with a strong understanding of its capabilities and limitations.
We're an equal opportunities employer, committed to creating a diverse and inclusive workplace where everyone can thrive. If you're passionate about delivering exceptional customer experiences through innovative IT solutions, we'd love to hear from you.
