ICT Infrastructure Support Specialist

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Technology Services Group Full time
Infrastructure Support Engineer

At Technology Services Group, we're passionate about delivering exceptional customer service, as evidenced by our consistent world-class NPS score of +80.

We're a team that values Team TSG, Service Excellence, and Shared Growth, which are at the core of our business and help us achieve our mission.

We prioritize our employees' wellbeing, with regular check-ins and support when needed. Our social events, such as virtual quizzes and the annual 'TSG Festival', foster a sense of community. We also offer two paid CSR days and charity fundraising opportunities.

We're committed to reducing our environmental impact and aim to become a net carbon zero business. Our flexible working policy and relaxed dress code promote work-life balance. With excellent progression opportunities, training, and support, including recognized qualifications, we help our employees grow professionally.

As an Infrastructure Support Engineer, you'll be a strong problem solver with great communication skills, experienced in resolving complex infrastructure issues and dealing with escalations. You'll be comfortable remotely diagnosing, troubleshooting, and resolving tickets related to customer infrastructure, such as networking issues, firewall configuration, and storage solutions.

You'll have a solid understanding of server and networked environments, strong desktop support experience, and experience with Microsoft Exchange and Office 365. Proven experience in 2nd line Azure tenant support, including EntraID changes, conditional access changes, and AVD desktop policy changes, is also desirable.

We offer a competitive package, including a company bonus scheme, 25 days annual leave, life assurance, contributory pension scheme, electric vehicle salary sacrifice scheme, and more.



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