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Customer Experience Trainee
3 months ago
Level 3 Customer Service Specialist Apprenticeship
Salary - 18,500 per annum
At Camp Beaumont, part of the Inspiring Learning family, we are dedicated to providing transformative educational experiences for individuals of all ages. Our mission is to unlock potential, ignite joy, and create lasting memories. We prioritize internal development, offering our staff opportunities for growth through regular performance reviews.
As a Customer Service Apprentice, you will work under the guidance of our Customer Experience Team Leader. Your responsibilities will include addressing customer inquiries, resolving issues, analyzing customer feedback to identify areas for improvement, and proposing strategies to enhance customer satisfaction metrics. You will collaborate with various internal teams, including sales, marketing, and product development, to continuously improve the customer journey.
Benefits of the Level 3 Customer Service Apprenticeship:
- Gain expertise in customer service while earning a recognized Level 3 qualification.
- Experience a blend of 80% practical work and 20% theoretical learning with our training partner.
- Advance your career to a Customer Experience Expert role, with opportunities to mentor others and further develop your skills.
Your Responsibilities:
- Manage the customer experience throughout the booking process.
- Become knowledgeable about our offerings and culture, effectively communicating this to customers.
- Continuously enhance your understanding of products, competitors, and trends in the educational sector.
- Deliver outstanding customer service and support to our clients.
- Ensure timely responses to phone calls and emails in accordance with service level agreements.
- Assist customers with bookings over the phone and guide them through the payment process.
- Facilitate changes to customer bookings in compliance with our policies.
Why Choose Camp Beaumont?
- Opportunity for a salary increase to full-time pay after one year.
- Enjoy 25 days of annual leave, plus 8 public holidays.
- Work in a flexible and enjoyable office environment.
- Access to an employee rewards platform offering various benefits.
- Financial wellness program allowing early access to wages.
About You:
- Demonstrated experience in customer service within a client-focused environment.
- Background in travel or logistics is a plus, but not required.
- Excellent verbal and written communication skills.
- A proactive and adaptable approach with a positive attitude.
- Strong organizational skills and the ability to work independently.
- Capacity to maintain composure under pressure.
- Ability to collaborate effectively within a team.
- Familiarity with office software, including MS Word, Excel, and Outlook.
- Eagerness to learn and develop new skills.
- A background check will be necessary.
Working Hours:
Your working hours will be Monday to Friday from 08:30 am to 05:00 pm, including a one-hour unpaid lunch break. This position is office-based, requiring attendance five days a week.
About Camp Beaumont:
With numerous camps across various locations, we ensure children are cared for in a safe and enjoyable environment, engaging in new activities and forming friendships. With over four decades of experience, we pride ourselves on providing exceptional childcare services during school holidays, making each camp a memorable experience.
