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Product Specialist

2 months ago

London, Greater London, United Kingdom Meta Full time

Meta is seeking a Product Specialist to join the Product Support & Insights team within Global Support Operations (GSO).

GSO is comprised of multiple teams that focus on alpha/beta product testing, operational and technical support for business products, data management, and scaling the process of measuring outcomes from Meta's business products.

The GSO team helps businesses through scaled service delivery & operations.

We combine deep expertise in our products with operational and analytical skills to design and manage scalable processes that support millions of advertisers across dozens of complex products.

The Product Support & Insights team focuses on scaled issue resolution for Meta's Ads, Business and Commerce products and advocates for the advertiser and Sales experience to improve quality of our products.

We also rely on data and insights to work effectively with our Engineering and Product teams to build processes, techniques and tools and recommend improvements to reduce customer issues.

Product Specialist, Product Support & Insights Responsibilities:
  • Define processes to support front-line teams in complex investigations to improve business and advertiser experience on the platform.
  • Partner with Product, Engineering, Operations and additional teams to improve product quality and resources that help scale support & operations workflows.
  • Apply expertise in quantitative analysis, data mining, and data visualization to tell the story behind the numbers and understand business and seller sentiment better.
  • Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics to support your business cases.
  • BA/BS degree with 4+ years of relevant work experience.
  • Analytical experience solving problems using data and providing practical business insights to technical and non-technical audiences.
  • Experience with data analysis leveraging SQL.