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Imaging Service Engineer I
2 months ago
Job Summary
Fujifilm Corporation is seeking a highly skilled Imaging Service Engineer I to join our team. As an Imaging Service Engineer I, you will be responsible for performing scheduled and unscheduled service work on medical imaging systems within a designated service area.
Key Responsibilities
- Perform preventative maintenance on medical imaging systems as directed.
- Assist with unscheduled maintenance work, utilizing technical support as needed.
- Install and de-install products and peripheral equipment as directed, with some assistance.
- Maintain excellent working relationships with field personnel, home office personnel, and management.
- Communicate effectively with management to escalate issues and customer concerns.
- Perform administrative duties, including electronic expense reports, weekly timecards, and electronic reporting functions.
- Keep up-to-date on administrative responsibilities, such as maintaining customer service orders and internal service records.
- Communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
- Utilize the escalation process to resolve customer service delivery issues and conduct root cause analysis.
- Ensure all administrative duties and paperwork are completed accurately and submitted promptly.
- Be prepared to work odd hours and overtime as required, and travel as necessary.
- Maintain exceptional customer relations.
- Responsible for maintaining assigned tools and spare parts.
- Return parts in a timely manner.
- Promote the image and reputation of Fujifilm Corporation.
- Perform other duties as assigned by the Area Service Manager.
- Comply with all applicable U.S. FDA medical device regulatory requirements and ISO 13485 standard requirements.
Requirements
- Associate's degree in electrical engineering, electronics, or computer science, or equivalent experience.
- Minimum one year of previous field service experience.
- Knowledge of assigned equipment to provide timely repair and effective maintenance.
- Active listening skills and above-average customer service skills.
- Sound organization and administrative skills, with the ability to maintain paperwork to FDA and company standards.
- Excellent analytical and communication skills, with the ability to communicate technical issues in an easy-to-understand manner.
- Capable of operating test equipment related to the job.
- Valid driver's license with a safe driving record.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
- Standing/Walking: This activity occurs frequently and prolonged/repetitively.
- Sitting: This activity occurs frequently and prolonged/repetitively.
- Lifting/Carrying: This activity occurs infrequently and periodic with light hand tools, a tool bag, cabinet covers weighing from 1-20 lbs., diagnostic test equipment which weighs from 5-60 lbs., fluid testing container weighing 30 lbs., and replacement components which may weigh from 1-40 lbs.
- Pushing/Pulling: This activity occurs rarely and periodic. It occurs primarily with the pushing of the 1000 lbs. patient tables and lbs. MRI cabinets.
- Bending: This activity occurs occasionally and period/prolonged in the low back.
- Reaching: This activity occurs rarely and periodic above the shoulders when the worker must access components and cupboards that are on top of the 6-foot-high MRI machine.
- Kneeling/Crawling/Crouching: This activity occurs occasionally and periodic/prolonged.
- Climbing: This activity occurs rarely and periodic when the worker must climb up to 3 steps of a 6-foot ladder to access the upper access panels of the MRI machine.
- Balancing: This activity occurs rarely and periodic.
- Twisting: This activity occurs rarely and periodic in the low back.
Additional Requirements
- Valid driver's license with a safe driving record.
- Good interpersonal skills.
- Reliability and ability to work independently.
- Professional image.
Salary Range
$62,500 - $75,000
Travel
Up to 100% based on business needs, including overnight and air travel.
Fujifilm Corporation is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
