Customer Service Representative

4 weeks ago


Birmingham, Birmingham, United Kingdom iQ Student Accommodation Full time
About the Role

We're seeking a positive and team-oriented Customer Service Advisor to join our site-based customer service team at iQ Student Accommodation. As a key member of our team, you'll play a vital role in ensuring our students feel at home in our properties.

Key Responsibilities
  • Provide exceptional customer service to students, responding to their queries and concerns in a timely and professional manner.
  • Work closely with colleagues to resolve maintenance requests, health and safety issues, and other site-based matters.
  • Organize social events and activities to enhance the student experience.
  • Handle complaints and rent arrears with empathy and understanding.
What We're Looking For

We're looking for a positive and proactive individual with excellent communication skills and a passion for delivering exceptional customer service. You'll have some customer service experience, but we're more interested in your people skills, personality, and potential.

Benefits
  • 25 days annual leave, plus bank holidays (pro rata for part-time)
  • Additional day off to celebrate your birthday
  • Discretionary bonus
  • Pension: we match your contributions up to 8%
  • Gym Discounts
  • Life Assurance
  • Access to thousand's of discounts and offers at shops you know and love
  • Season ticket loan
  • Cycle to work scheme
  • Flexible working policy


  • Birmingham, Birmingham, United Kingdom Crown Full time

    Job Title: Customer Service RepresentativeCrown is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and effective responses to...


  • Birmingham, Birmingham, United Kingdom BIMM Institute Full time

    As a customer service representative, you will be the first point of contact for our customers, providing them with assistance and support to resolve their queries and issues.We are seeking a highly motivated and organized individual to join our team as a support specialist, responsible for handling customer inquiries and resolving technical issues.Our help...


  • Birmingham, Birmingham, United Kingdom Jardine Motors Group Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Stratstone Jaguar Land Rover Birmingham North.As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and ensuring their satisfaction is at the heart of everything you do.Key...


  • Birmingham, Birmingham, United Kingdom IPS Group Full time

    Are you a fluent German and English speaker looking for a challenging role in customer service? We have an exciting opportunity for a Customer Service Representative to join our team at IPS Group in Birmingham.This role involves providing exceptional customer service to insurance brokers and customers through our digital service platform. You will be working...


  • Birmingham, Birmingham, United Kingdom Sunbelt Rentals Careers Full time

    About The RoleAt Sunbelt Rentals Careers, we're looking for a skilled Customer Service Representative to join our team. As a key member of our Customer Service team, you'll be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.About YouTo succeed in this role, you'll need to have:Proven experience in a...


  • Birmingham, Birmingham, United Kingdom SLS Recruitment Ltd Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative in Birmingham.As a Customer Service Representative, you will be responsible for providing excellent customer service and sales skills to our clients.You will be working in a fast-paced environment, interacting with customers, and...


  • Birmingham, Birmingham, United Kingdom Jardine Motors Group Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Stratstone Jaguar Land Rover Birmingham North.As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure their satisfaction.You will be responsible for...


  • Birmingham, Birmingham, United Kingdom RecRight Ltd Full time £26,600

    Customer Service RepresentativeAre you a customer service champion? Our company, RecRight Ltd, is seeking a Customer Service Representative to join our European Customer Service team. This role involves delivering high-quality post-sales support to internal and external customers in both UK and European markets. Key Responsibilities: Resolve customer queries...


  • Birmingham, Birmingham, United Kingdom Silverbear Ltd. Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Silverbear Ltd. in a temporary, flexible role.Key Responsibilities:Engage with customers via phone, providing a personable and engaging experienceLeave voicemails for customers who are unavailableUpdate customer contact information and note any...


  • Birmingham, Birmingham, United Kingdom Silverbear Ltd. Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Silverbear Ltd. in a temporary, flexible role.Key Responsibilities:Engage with customers via phone, providing a personable and engaging experienceLeave voicemails for customers who are unavailableUpdate customer contact information and note any...


  • Birmingham, Birmingham, United Kingdom Genting Casinos Full time

    Customer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at Genting Casinos. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service in our bars and restaurants while adhering to company procedures and health and safety regulations.Key...


  • Birmingham, Birmingham, United Kingdom Crown Full time

    Job Title: Customer Service RepresentativeCrown is seeking a highly skilled Customer Service Representative to join our UK Service Team. As a key member of our team, you will be responsible for delivering excellence in customer care while achieving monthly targets set in relation to KPIs and Service Budgets.The role of the Customer Service Representative is...


  • Birmingham, Birmingham, United Kingdom Travelex Full time

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Travelex. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling foreign exchange transactions, and promoting our products and...


  • Birmingham, Birmingham, United Kingdom Travelex Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Travelex. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, processing foreign exchange transactions accurately and efficiently, and delivering on key...


  • Birmingham, Birmingham, United Kingdom RETAIND Ltd Full time

    Customer Service RepresentativeAt RETAIND Ltd, we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...


  • Birmingham, Birmingham, United Kingdom HSBC Global Services Limited Full time

    Customer Service RepresentativeHSBC Global Services Limited is seeking a skilled Customer Service Representative to join our team in Birmingham. As a key member of our Contact Centre, you will be responsible for providing exceptional telephone-based customer service to help resolve customer queries in a friendly and professional manner.Key...


  • Birmingham, Birmingham, United Kingdom Silverbear Ltd. Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Silverbear Ltd. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional customer experiences.Key Responsibilities:Handle customer inquiries via...


  • Birmingham, Birmingham, United Kingdom Silverbear Ltd. Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Silverbear Ltd. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional customer experiences.Key Responsibilities:Handle customer inquiries via...


  • Birmingham, Birmingham, United Kingdom Jardine Motors Group Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Stratstone Jaguar Land Rover Birmingham North. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.Key ResponsibilitiesManage inbound and outbound calls to deliver exceptional...


  • Birmingham, Birmingham, United Kingdom RETAIND Ltd Full time

    Customer Service RepresentativeRetaid Ltd is seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...