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Training Content Developer

2 months ago

Fulham, Greater London, United Kingdom Boxooo International Full time
{"Key Responsibilities": "

As a key member of our Training Department, you will be responsible for driving our training and operational standards. You will work closely with our LMS Adviser to ensure all online modules are designed in line with our brand standards and requirements.

You will develop a full Training strategy for our onsite Hospitality teams, including FOH and BOH. This will involve creating training materials for our site team, including brand inductions, Standard Operation Procedures, and Brand Standard Documentation.

You will also be responsible for developing training manuals and delivering training for all Boxooo systems, including HRS/Reservations/Purchasing/Food Safety System. Additionally, you will ensure all relevant legislative training is conducted to ensure the Company targets are consistently achieved and legislative requirements are met.

You will maintain awareness of legislative changes regarding food hygiene and health and safety, and implement changes to ensure compliance.

You will conduct continual training needs analysis, develop, implement, and update Management and leadership developmental training courses, career pathways, high potentials, and materials in response to business needs.

You will regularly review guest experience and team capability with Operations Managers, and provide support, refresher training, and ad hoc training as required at restaurant level.

You will maintain awareness at restaurant level of hygiene, health and safety, food and service standards, notice boards, recruitment and selection, payroll, and people procedures to be able to coach, advise, or assist managers regarding all business processes.

You will develop an ongoing Manager's in Training program, working in partnerships with local trainers, and liaise regularly with Operations Managers to ensure effective channels of communication and identify any issues.

You will support openings by creating opening plans, ensuring all team members receive adequate training and development.

You will review and act on data extracted from the LMS System.

", "Personal Attributes": "

We are looking for a candidate with exceptional coaching, developing, and mentoring skills. You should possess a positive, friendly, and consistent attitude in line with our company values.

You should be a Brand Ambassador, approachable, and flexible with a calm manner and great people skills.

You should have strong communication skills (written and verbal), excellent time management skills, and the ability to work on projects alone and as part of a team.

You should be able to build good working relationships with the senior team, restaurant teams, and partners.

You should have leadership gravitas and the ability to influence change.

", "Experience": "

We are looking for a candidate with at least 5 years' experience working in a Training department, with an operational understanding within the catering and hospitality industry, specifically from a franchising or global brand.

You should have a proven track record of the development of training materials, SOP's, and an in-depth understanding of LMS platforms.

", "About Us": "

We are a global hospitality company, pioneering cultural change through the way businesses and people connect through technology, around a shared passion for food.

We offer opportunities to our customers for new experiences, the transfer of products, ideas, business, and influence.

", "Language": "en-US"}