Customer Service Representative

2 months ago


Gosport, Hampshire, United Kingdom Survitec Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Survitec. As a key member of our Customer Services team, you will be responsible for providing exceptional service to our customers, responding to complex customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Provide advanced product and service information to customers, responding to complex questions and concerns.
  • Record and process orders, including custom and special orders, and coordinate with internal teams as needed.
  • Develop and deepen relationships with customers through regular communication and issue resolution.
  • Respond to and resolve complex issue escalations, securing managerial approvals as required.
  • Schedule follow-up actions and update customer relationship management systems to ensure effective customer retention and business development activities.
  • Interview customers to clarify requirements, make accurate notes, and update customer records in a timely manner.
  • Provide exceptional service to customers to encourage continued use of Survitec's products and services.
  • Develop knowledge and understanding of Survitec policies and procedures, as well as relevant regulatory codes and codes of conduct.
About You

We are looking for a highly motivated and experienced individual who can deliver high-quality work unsupervised. No formal management experience is required for this role.

Why Work for Survitec?

Survitec is a global leader in survival technology, providing innovative solutions to reduce risk and keep people safe. We offer a range of benefits, including 33 days holiday entitlement, additional day off for your birthday, and an excellent enhanced maternity and paternity package.



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