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Account Manager

2 months ago


Liverpool, Liverpool, United Kingdom St Giles Group Full time
About the Role

We are seeking an experienced Account Handler to join our Liverpool team at St Giles Group. As a vital part of our team, you will be responsible for providing professional advice and exceptional service to our clients.

Key Responsibilities
  • Acquire and maintain knowledge of Insurance products, including Property Owners, Engineering, Contract All Risks, Terrorism, and Management Liability.
  • Manage a book of renewals up to 600 policies and develop effective working relationships with account executives and customers.
  • Build and maintain relationships with insurers and produce correspondence to required timeframes and quality standards.
  • Issue and process new business documents, mid-term adjustments, cancellations, and renewals.
  • Provide new business quotations and re-broking existing renewals.
  • Attend face-to-face client meetings and maintain accurate records.
  • Answer general queries competently and attend training courses as required.
Requirements
  • Previous experience in an Account Handling role (Insurance) is required.
  • Client service and administrative experience, adhering to processes and systems with a high level of accuracy and attention to detail.
  • The ability to work in a team and possess good communication skills.
  • A passion for building fantastic working relationships with clients and colleagues.
  • An appetite to learn and develop successfully with an inquisitive nature and a willingness to ask questions.
  • Basic understanding of the broking insurance market and the role of regulation and compliance.
  • Organised with good time management skills and computer literate with good experience of using MS Office Suite.
  • Minimum 5 GCSE, Grades A-C (9-5) including English and Maths.
About Us

St Giles Group is a company that truly puts people at the heart of their organisation. We are proud of our success and growth and have been recognised for many industry awards across our business. We operate a flexible working policy and are committed to hiring a diverse and inclusive workforce.