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Renewable Energy Collections Specialist
2 months ago
We are seeking a highly skilled and motivated individual to join our team as an Inclusion and Diversity Specialist. As a key member of our Group Finance operation, you will play a crucial role in maximising cash collections and minimising bad debt through excellent customer service and effective debt recovery processes.
Key Responsibilities- Engage with customers in financial difficulty, communicating with passion across inbound and outbound calls, email, and app contact.
- Process, cleanse, and format data and update systems and records accurately, including external industry bodies.
- Adhere to industry compliance and regulations such as the Data Protection Act, Vulnerability Commitment, etc.
- Coach teammates or colleagues from other departments in areas where you have a deeper level of debt knowledge, helping to enhance the overall knowledge across the team and the Company.
- Possession of excellent customer service skills, with experience in delivering high-quality service via previous customer-facing roles.
- Ability to work with others, building rapport with customers and colleagues, while also thriving independently.
- Experience of using multiple IT systems simultaneously, with good computer literacy, including Microsoft Office software packages.
- A competitive salary and benefits package, including a generous pension contribution.
- Hybrid working arrangements, allowing for a healthy work-life balance.
- Opportunities for professional development and growth within the Company.
- A dynamic and supportive team environment.
Ecotricity is Britain's greenest energy company, dedicated to changing the way energy is made and used in Britain. We use the money from our customers' bills to make clean, renewable energy ourselves, building windmills and sun parks in Britain. Our mission is to deliver a high and consistent quality of service to our customers, while supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025.
