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Benefits Caseworker

2 months ago

Banbury, Oxfordshire, United Kingdom Citizens Advice West Northants and Cherwell Full time
About the Role

We are seeking a highly skilled and compassionate Benefits Caseworker to join our team at Citizens Advice West Northants and Cherwell. As a key member of our Macmillan Welfare Benefits project, you will play a vital role in providing expert advice and support to individuals affected by cancer.

Key Responsibilities
  • Provide comprehensive welfare benefits casework services to individuals affected by cancer, including disability benefits and other sources of financial support.
  • Liaise and negotiate with statutory and voluntary organizations to progress clients' cases and ensure they receive all available assistance.
  • Maintain detailed case records for continuity of case work and information retrieval, in line with Citizens Advice and Macmillan Cancer Relief requirements.
  • Refer clients to colleagues or other agencies as appropriate for specialist help with issues outside the service's remit, including housing, debt, and employment.
  • Provide advice and information on welfare benefits and other sources of financial help to health and social care professionals working with the client group.
  • Deliver cancer-specific benefits awareness training to colleagues and other health and social care professionals.
  • Support Macmillan/Citizens Advice's social policy work by providing case studies and feedback on issues of concern to people affected by cancer.
Professional Development
  • Stay up-to-date with legislation, policies, and procedures and undertake relevant training.
  • Read relevant publications and attend internal and external meetings as agreed with the line manager.
  • Prepare for and attend supervision sessions/team meetings/management team meetings as appropriate.
  • Assist with Service initiatives for the improvement of services.
Person Specification
  • At least two years' experience of advice work in a similar role.
  • Demonstrable in-depth knowledge of welfare benefits including those related to disability and sickness.
  • Proven ability to work sensitively with a diverse range of clients.
  • An understanding of the issues involved in interviewing clients who may be experiencing stress and anxiety.
  • Good professional boundaries and emotional resilience when faced with complex situations.
  • An ordered approach to casework and ability to follow set procedures.
  • Ability to use IT in the provision of advice and preparation of reports and submissions.
  • Good oral communication skills with emphasis on negotiation and representation skills.
  • Ability to communicate effectively in writing with emphasis on negotiation and representation skills.
  • Numeracy skills to understand statistics and check calculations.