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Technical Support Specialist
2 months ago
Job Summary:
The Technical Support Advisor will work as a dry lining product specialist in a mainly reactive technical role, handling incoming enquiries from both the sales team and customers. The ideal candidate will have drylining experience, but full product training will be provided. The role involves working alongside a knowledgeable team, providing technical advice on application and installation, and ensuring customers are purchasing the correct solution.
Key Responsibilities:
- Provide technical support and product information to customers, including architects, house builders, main contractors, subcontractors, and builders.
- Visit customers on site to troubleshoot, understand their needs, and ensure they are purchasing the correct solution.
- Work closely with the sales team to provide technical advice and support.
- Participate in product training and development to stay up-to-date with the latest products and technologies.
Requirements:
- Drylining experience is preferred, but not essential. Applicants without dry lining experience will need some practical construction experience and a logical approach to situations.
- Excellent communication and problem-solving skills are essential.
- Ability to work independently and as part of a team.
- Professional and articulate with a strong customer focus.
About Our Client:
Our client is a leading manufacturer of building materials, operating globally across all continents. They are a forward-thinking and exciting company, continually evolving and introducing new products.
