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MDM Intune Technical Support Lead

2 months ago

Fareham, Hampshire, United Kingdom Talent Locker Full time

Job Summary: We are seeking a highly skilled Technical IT Support Lead to join our team at Talent Locker. As a key member of our IT department, you will be responsible for leading on MDM device management and operational IT support, providing continuous improvement to ITSM processes.

Key Responsibilities:

  • Lead on MDM device management and operational IT support, providing continuous improvement to ITSM processes.
  • Provide senior technical IT support and have strong MDM Intune, basic scripting knowledge (PowerShell / SQL) with an all-round tech background.
  • Support ITSM processes to ensure business continuity across multiple regional systems.
  • Manage technical documentation and SOP updates.
  • Provide testing support in coordination with application and integration teams.
  • Oversee monitoring and proactive remediation actions using tools like Splunk and Meraki.
  • Lead regional Windows and iOS patching and compliance.
  • Maintain regional device policies.
  • Support regional device deployment.
  • Manage MDM regional management.
  • Oversee access and admin rights requests for technical teams.
  • Provide access support for third-party partners.
  • Offer Level 3 application and integration support.
  • Lead archiving projects.
  • Document and test the end-to-end break-fix process for the Service Desk team.
  • Extract data from various databases.
  • Facilitate the deployment of technologies.
  • Support external teams with connection and access management.

Working Arrangements: This role will involve hybrid working with 2 days on site and 3 days remote/WFH.

Contract Details: This is an initial 6-month contract with extensions thereafter. The role is classified as Inside IR35.