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Service Advisor

2 months ago

Camberley, Surrey, United Kingdom Jago Consultants Full time

Job Role: Motor Vehicle Service Advisor

Salary: Negotiable depending on experience

Service Advisor Duties include:

  • Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
  • Advise on estimated costs of repairs and work to be undertaken
  • Sell additional products as appropriate to customers' needs
  • Advise on timescales and collection arrangements
  • Produce job cards on in-house computer system
  • Update customer and vehicle records
  • Document all warranty work in accordance with manufacturer policy
  • Preparation and completion of invoices

Requirements for the Service Advisor position:

  • Some experience working as a Service Advisor within a motor garage – can be either passenger cars / commercial / HGV / LCV environment
  • Full driving licence

Key Skills and Qualities:

  • Strong customer service skills
  • Excellent customer rapport
  • Ability to deliver great Customer Satisfaction Index (CSI) results
  • Confidence in up-selling opportunities

What We Offer:

  • Genuine career opportunities in an excellent working environment
  • Fully funded training