Retail Operations Manager

5 days ago


Maidenhead, Windsor and Maidenhead, United Kingdom National Trust Full time
About the Role

We are seeking a highly skilled and motivated Retail Team Leader to join our team at the National Trust. As a key member of our retail operations, you will play a vital role in driving sales growth, delivering exceptional customer service, and leading a team of retail staff to achieve our business objectives.

Key Responsibilities
  • Support the day-to-day management of the property retail operation to ensure commercial success and exceed visitor expectations.
  • Monitor stock and merchandise products to achieve stretching financial targets, leading by example in maximizing profitability and income.
  • Supervise paid and voluntary retail staff, working effectively with colleagues to deliver great service to visitors and promote the property's sense of place.
What We're Looking For

We're looking for a customer-focused individual with excellent communication skills, able to lead, support, and develop a team. You should be well-organized, adaptable, and confident in dealing with a variety of situations, including complaints.

Benefits

The National Trust offers a range of benefits, including a substantial pension scheme, free entry to National Trust places, rental deposit loan scheme, season ticket loan, EV car lease scheme, and perks at work discounts. We also offer flexible working, employee assistance programme, and free parking at most Trust places.



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