Customer Success Manager

7 days ago

Croydon, Greater London, United Kingdom Janes Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Janes. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, driving customer adoption and retention, and identifying new business opportunities.

Key Responsibilities
  • Develop and maintain strong relationships with our customers, understanding their needs and requirements.
  • Provide training and support to our customers, ensuring they maximise the value derived from our data and services.
  • Work closely with our sales team to identify and capture new business opportunities.
  • Conduct end-user community surveys and socialise feedback within Janes, driving continuous improvement.
  • Support the testing of new products and development of existing products.
  • Lead the development and implementation of user community engagement strategies.
Requirements
  • Considerable experience in a data service provider and/or within the Aerospace and Defence and military sectors.
  • Proven track record in an independent working environment.
  • Excellent communication and presentation skills.
  • Well-organised, flexible, resilient, and positive mindset.
  • Strong team player.
  • Educated to degree level (preferable).
  • Proven administrative skills, including working remotely.
  • Experience of balancing 'hard line' and 'soft line' reporting.
  • Former military employee or OSINT background an advantage.
  • IT experience/competency working with online tool sets.
What We Offer
  • 27 days of annual leave (full-time).
  • Healthy half-day leave every six months for wellbeing.
  • Leave for study, volunteer, or reserve forces.
  • Pension plan (6% employer contribution).
  • Private medical insurance – Vitality.
  • Maternity (100% of basic salary for the first 26 weeks followed by Statutory Maternity Pay).
  • Paternity (100% of basic salary for six weeks).
  • Life cover.
  • Access to GoodHabitz.

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